Serendipity
Unit 10, Activity 4Index Activity 5
Reading: A Sample Short Report
Click the icon to view a sample short report. Answer the questions below with your group.
1 How would you describe the language used in the report?
2 The report found four major problems that need to be addressed. Summarize these four problems in your own words.
3 Underline all examples of the passive voice in the report. Underline twice if it is a passive form of a modal verb.
4 Is there a standard format for writing a report? Many reports have an Introduction, Findings, Conclusions and Recommendations, but this report has an extra section. Why?
5 Do you have any experiences with helpdesks or call centers, either as an employee or as a customer? Do your own experiences reflect what was discussed in the report? Share your experiences with your group.