Serendipity

Unit 3, Activity 5

Index

Discussing customer service

Discuss these questions with the others in your group:

1 How would you define good customer service?
2 Some people say, ‘The customer is always right.’ Do you agree?
3 What are some companies that offer good customer service, in your opinion?
4 What are some companies that offer poor customer service, in your opinion?
5 Do you feel that the level of customer service is improving in your country, or worsening?
6 Have you dealt with a call center before? What was your experience like?
7 Have you ever had to deal with customers yourself?
8 Have you ever made a complaint to a company or in a shop or restaurant? How was it handled?